Introduction
Farnsworth Roofing 2018 Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 in New Zealand.
This Privacy Policy applies to all customers, suppliers, contractors, website users and other individuals who interact with Farnsworth Roofing 2018 Limited.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, use our website or engage our Roofing Services.
By providing personal information to us, you acknowledge that we may collect, use and disclose that information in accordance with this Privacy Policy and applicable New Zealand privacy laws.
What Information We Collect
We may collect the following types of personal information:
• Identification and contact details: name, address, phone number and email address.
• Property details: address and information about your roof or building relevant to our services.
• Payment details: name or entity, address, phone number and email address of the invoice recipient.
• Communication records: messages, emails or other correspondence with you.
• Website usage data: IP address, browser type and usage patterns (collected through cookies or analytics tools).
We collect this information directly from you whenever possible, but may also obtain it from:
• Publicly available sources (eg property records),
• Third-party service providers (eg subcontractors or suppliers) and
• Your authorised representatives.
Why We Collect Your Information
We collect and use your personal information for purposes including:
• Providing roofing services, including quotes, roof inspections and related services
• Managing customer relationships and communication,
• Processing payments and accounting,
• Responding to enquiries, feedback, or complaints,
• Sending service updates, maintenance reminders or promotional offers (where you have consented). You may opt out of receiving promotional communications from us at any time by contacting us or using the unsubscribe function included in electronic communications
• Meeting our legal and regulatory obligations and
• Improving our services and website functionality.
Disclosure of Your Information
We may share your personal information with:
• Employees and contractors of Farnsworth Roofing 2018 Limited who need it to perform their duties,
• Subcontractors, suppliers or third-party service providers assisting us in delivering our services,
• Insurers, assessors or regulators (where relevant to your roofing project),
• Financial institutions for payment processing and
• Law enforcement or government agencies if required by law.
We will take reasonable steps to ensure that anyone we share your information with handles it in a manner consistent with this Policy and the Privacy Act 2020.
Data Storage and Security
Your personal information is stored securely in electronic and/or physical form.
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration, including the use of safeguards such as password protection, secure servers and limited access controls.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal information is no longer required, we will securely delete or anonymise it.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate or incomplete. To make such a request, please contact us using the details below. We will respond to your request as soon as reasonably practicable and in accordance with the Privacy Act 2020.
Use of Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to help us understand website usage and improve user experience. Some third-party analytics or cloud service providers may store information on servers located outside New Zealand.
You can disable cookies through your browser settings, but some parts of the website may not function properly as a result.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect when published. We encourage you to review this Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to make a request or complaint regarding your personal information, please contact:
Farnsworth Roofing 2018 Limited
Address: 26 Hurlstone Drive
Email: office@farnsworthroofing.nz
Phone: 06 758 1445
Website: www.farnsworthroofing.co.nz
If you are not satisfied with how we handle your enquiry, you may contact the Office of the Privacy Commissioner via www.privacy.org.nz for further assistance.